Governance and Accountability at Otis hero

Governance & Accountability

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Connecting transparently  

We uphold the highest ethical standards, protecting personal health and safety, conducting business with integrity and always honoring our agreements. We ensure that our suppliers and others we work with embrace these same principles.

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Governance & Accountability goals

Just as we work to prioritize diversity, equity and inclusion within our own organization to ensure our colleagues are representative of the customers we serve and our surrounding communities, we seek to do business with suppliers who share this commitment. We are working to increase our spend with diverse suppliers in the U.S.

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Why governance matters

We move 2 billion people each day, and with that reach comes great responsibility. Our customers, passengers, partners and all whom we interact with depend on us to always do the right thing. Our Otis Absolutes — safety, ethics and quality — are the guiding principles that define us, shape our work and set us apart.  

These principles establish standards of conduct and enable ethical, value-based decision making. Specific company policies complement the Absolutes, covering topics such as antitrust, anticorruption, international trade, human rights and other compliance-risk areas. 

Ethics and integrity 

With every ride and every interaction with our stakeholders, we act with an unwavering commitment to doing business right: ethically, lawfully and transparently.  

To maintain our culture of integrity and trust and to drive compliance to our Absolutes and company policies, we conduct quarterly online risk-based training.  

We also launched Ethics Talk, an annual global initiative where supervisors lead their teams in conversations about ethical challenges.  

Responsible procurement 

Suppliers are critical to our success and are a significant cost to our business annually. Across our supply chain, Otis is committed to helping eliminate human rights violations associated with unhealthy working conditions or conflict minerals.  

Our Supplier Code of Conduct, outlines our expectations of suppliers, holding them accountable to the same standards we establish for ourselves, including that they promote a commitment to ethical business practices.

Cybersecurity, data privacy & intellectual property 

We responsibly collect, manage, store and protect all data with the utmost care. We have taken a risk-based approach to cybersecurity, implementing cybersecurity policies throughout operations and designing security into our products and services as they are being developed.

We encourage colleagues, contractors and customers to report any security vulnerabilities uncovered while working with us and investigate any credible reports we receive. 

Speaking up 

Together, we must uphold the reputation and integrity of our business, our people and our relationships. Everyone at Otis has a voice and is encouraged to use it by speaking up if they see something that doesn’t seem right.

We empower our people to ask questions or raise a concern if they notice a violation of the Otis Absolutes, company policies or procedures, or laws and regulations; multiple channels, including anonymous options for reporting, are available to register concerns.

Environmental, Social & Governance Report

The principles of ESG have been embedded in our strategy and culture for decades. In 2021, we became a signatory of the United Nations Global Compact and set public commitments that align with the U.N.’s Sustainable Development Goals. We’ve outlined a clear strategy with ambitious goals and bold initiatives. Read more about our progress in our latest ESG report.

VIEW ESG REPORT (PDF)